Returns & Refunds


If for any reason clients are not satisfied with an order, the item(s) can be returned for refund.

You can return any item for a refund, within 28 days of receiving your original order; please consider that it might take several working days for your return to reach our warehouse.

Please note that since each product is handmade by an artisan, there could be distinctive variations in color, shape, size or slight imperfections.

Please notify our Customer service of your intention of returning the item(s) at info@tallermaya.org and provide us with the tracking number of the shipment.

Please retain a proof of postage until we have confirmed your refund has been processed.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way, we also suggest you to use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

Please note that all the return shipping cost are at the expense of the customer.

Our returns address is:

Semillero de Empresas Rurales

Av. Consituyentes 1162, 

Lomas Altas, 11950 Ciudad de México, CDMX, Mexico

As soon as we will receive your package and will check that the item is conform with how it was shipped to you, we will confirm you by email that your return has been accepted, and we will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies) .